CBC Lures / Customer care

Returns and refunds policy

Customers may request cancellation before fulfillment begins. Cancellation requests will be reviewed individually and cannot be guaranteed. Once fulfillment has begun, an order may no longer be eligible for cancellation.

Request return authorization within 30 days after delivery by emailing cbcluresusa@gmail.com with your order number and the reason for your request. Do not send merchandise back before receiving authorization and return instructions from CBC.

Change-of-mind returns must be unopened, unused, and resaleable. Opened or used soft-plastic fishing baits cannot be returned for change of mind. Customers pay postage for authorized change-of-mind returns. Original shipping charges are not refunded for these returns.

CBC pays return shipping for approved returns caused by incorrect or defective merchandise. Original shipping charges for these orders are reviewed individually. We do not offer standard exchanges; approved replacements for incorrect or defective merchandise are handled individually.

CBC will review authorized returns and provide the applicable refund or approved remedy. A return address will be provided with approved return instructions.